Who we are

Our website address is: https://vetfleece.com. This website is operated by Petryl Enterprises Ltd, trading as VetFleece (registered in England and Wales, company number 06312513; registered office Medina House, 2 Station Avenue, Bridlington, East Yorkshire, YO16 4LZ). For any data-protection query, contact us at [email protected].

What personal data we collect and why we collect it

Customer Data

When a customer places an order with VetFleece, we collect specific data with which to process and ship the order. These details will include the customer name and address as well as contact details such as the email, telephone or mobile number. These details are required to enable us create and print shipping labels as well as to create customer VAT invoices or receipts. The data collected is processed lawfully, fairly and in a transparent manner to ensure that we are fully compliant with the GDPR. Every reasonable step is taken to ensure that any personal information provided by our customers that is required to fulfil orders is only used for the purpose intended and is not sold or passed to other entities other than the courier delivering the order. All information at Rest either contained in the order processing system or in the accounting software is protected by 256bit SSL and only specifically authorised personnel are permitted to access this information.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we use your information and our lawful bases

When you place an order we process your personal data to fulfil our contract with you. We also process certain data to comply with our legal obligations (for example, keeping tax and VAT records), and on the basis of our legitimate interests (for example, preventing fraud and improving our service). Where we send marketing or use non-essential cookies, we do so on the basis of your consent, which you can withdraw at any time.

How long we keep your order data

We retain order, transaction and accounting records for six years after the end of the relevant financial year, as required by HMRC and UK tax law, after which they are securely deleted or anonymised.

Who we share your data with

We only share your personal data with the service providers needed to fulfil your order, and we never sell it for marketing. These include: our payment processor Braintree, a PayPal service (card, PayPal, Google Pay and Apple Pay payments); Royal Mail and any courier delivering your order; our review platform CusRev (which may email you to invite a product review); and our website hosting provider.

Your data protection rights

You have the right to access, correct, erase, restrict or object to our processing of your personal data, and the right to data portability. To exercise any of these rights, contact us at [email protected]. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

More about cookies

For details of the cookies we use and how to manage them, please see our Cookies Policy.